Shipping Policy
This page explains how and when your order ships, what it costs and what happens if something goes wrong on the way. Exact fees and delivery estimates for your address are always shown at checkout before you pay.
1. Processing time
- Bitcoin and USDT orders are confirmed automatically once the blockchain validates the payment and ship within 1–2 business days.
- Zelle, Venmo, orders ship within one business day after we verify the Payment Report you submit from your order page. Payment verification usually takes 1–3 days depending on the method.
- Orders are not processed on weekends or public holidays.
2. Where we ship from and delivery times
Each brand ships from its own warehouse. The warehouse — and therefore the delivery time — is shown on every product page.
| Warehouse | Ships to | Estimated delivery |
|---|---|---|
| US domestic warehouses | United States only | 3–7 business days |
| EU domestic warehouse | European Union only | 3–7 business days |
| International warehouse | Worldwide | 15–25 days |
Delivery estimates start from the day the parcel is handed to the carrier, not from the order date. Carrier delays, weather and customs processing are outside our control.
3. Shipping fees and split shipments
- Shipping is charged per warehouse. If your cart contains products from two brands stored in different warehouses, you will see two shipping lines at checkout and receive two separate parcels, each with its own tracking number.
- Free items from Buy 3 Get 1 promotions ship together with the paid items and do not add shipping cost.
- Shipping fees, payment fees and Order Insurance are not part of the product total and do not earn cashback.
4. Tracking
As soon as your parcel ships you receive an email with the tracking number and a link to the carrier's page. The same information is available at any time under My Account → My Orders. Tracking may take 24–48 hours to show the first scan.
5. Address changes
Please double-check your address at checkout. If the order has not shipped yet, open a support ticket with your order number and the corrected address and we will update it. Once the parcel is with the carrier, the address can no longer be changed.
6. International orders and customs
Orders from the international warehouse may be subject to import duties, taxes or inspection in the destination country. Any such charges are the responsibility of the buyer. Please make sure the products you order may be imported into your country before placing the order.
7. Damaged, wrong or lost parcels
- Damaged in transit or wrong item sent: open a ticket with photos of the parcel and its contents. We re-ship the correct items or refund the order in full — your choice, always free. No insurance needed.
- Lost in transit, undeliverable address or returned to sender: covered only if you added Order Insurance at checkout. With insurance we issue one free re-ship. Without it we are unable to refund or re-ship, because the carrier is responsible for the parcel once it leaves our warehouse.
Full details are in the Help Center under "Re-ship policy & Order Insurance". Claims are answered within one business day.