Your privacy matters to us — for many of our customers it is the reason they shop here. This policy explains what information we collect, why we collect it and how we protect it. We keep it short and specific on purpose.
1. What we collect
- Account details: name, email address and password (stored encrypted).
- Order details: products ordered, shipping address, phone number if you provide one, and the payment method you selected.
- Payment reports: for Zelle, Venmo, we ask for the sender name, amount and reference or receipt so we can match your transfer to your order. We never ask for or store card numbers, bank passwords or wallet private keys.
- Support and reviews: messages, attachments and photos you send through tickets, live chat or the review form.
- Technical data: IP address, browser type, pages visited and cookies needed to keep you signed in and your cart saved.
2. How we use it
- To process, ship and track your orders and to confirm your payments.
- To run your wallet, cashback, review rewards and other promotions you take part in.
- To answer your tickets and chat messages and to email you about your order, tickets and reviews.
- To keep the site secure, prevent fraud and duplicate accounts, and improve how the store works.
We do not sell, rent or trade your personal information to anyone.
3. Who we share it with
Only what is strictly needed, only with those who need it: your name and shipping address go to the warehouse that packs your order and to the carrier that delivers it. Your email is used by our own systems to send order and ticket notifications. We may disclose information if we are legally required to do so.
4. Discretion
Parcels are shipped in plain packaging with no reference to the store or the contents. Published reviews show only a masked version of your name. Payment descriptions never mention product names.
5. Cookies
We use first-party cookies to keep you logged in, remember your cart and your preferences, and to measure basic site usage. You can block cookies in your browser, but the cart and checkout will not work without them.
6. How long we keep it
Account and order information is kept for as long as your account exists and as long as we need it for support, warranty and legal record-keeping. Support tickets and chat transcripts are kept so we can refer back to earlier conversations about your orders. You can ask us to delete your account at any time (see below).
7. Your rights
You can view and update your account details, addresses and orders at any time under My Account. To request a copy of your data, correct something we cannot change from the account area, or delete your account entirely, open a support ticket with the subject "Privacy request". We respond within a few business days. Note that we may need to keep minimal order records where the law requires it.
8. Security
All traffic to the site is encrypted with HTTPS. Passwords are stored as one-way hashes. Access to order and customer data is limited to staff who need it to handle your orders and tickets.
9. Children
This site is intended for adults aged 18 and over. We do not knowingly collect information from minors; if we learn that we have, we delete it.
10. Changes and contact
We will post any changes to this policy on this page. For any privacy question, open a ticket from your account or reach us via the Contact page.