How can we help you today?

We accept five secure methods: Zelle, Venmo, Western Union, MoneyGram and Bitcoin. Bitcoin is confirmed automatically; the other four are confirmed by our team after you submit a Payment Report from your order page.

For Zelle, Venmo, Western Union and MoneyGram, the receiver information appears on the order confirmation page right after checkout. The same details are saved to your account — you can re-open them any time from My account → My orders by clicking the order. For Bitcoin, the amount and address appear in the checkout popup and on the same order page.

When you pick Bitcoin at checkout, a popup opens with the exact BTC amount, our wallet address, a QR code and a 60-minute countdown. Send the payment within that window from any wallet — once the blockchain confirms the transaction, your order is approved automatically with no extra step.

The order goes back to Awaiting payment and nothing is taken until you retry. Open the order from My orders and click Retry payment — you'll get a fresh BTC address with a new 60-minute timer right away.

After sending the payment, open the order in the My orders and click Payment Report. Fill out the form and send it to us; This is the only way we accept payment notifications, please do not email or open a ticket. We will email you information once we verify. Bitcoin doesn't need this step; is automatically approved.

Bitcoin orders ship within 1-2 business days — they're confirmed automatically the moment the blockchain validates the payment. Zelle, Venmo, Western Union and MoneyGram orders ship within one business day after we verify the Payment Report you submit from your order page.

Once your order ships, you'll receive an email with the tracking number and a link to the carrier's tracking page. You can also see live status from My orders in your account.

Standard shipping is a flat $4.90 and free on orders over $50. Express shipping (1-2 business days) is $9.90. Exact fees and ETAs are calculated at checkout based on your address.

Yes, we ship to most of Europe and the Middle East. International orders are delivered in 5-10 business days. Customs duties may apply and are the responsibility of the buyer.

If your order has not shipped yet, open a ticket as soon as possible with your order number and the new address. Once the package is in the carrier's hands, address changes are no longer possible.

Open a ticket with category Order issue and include your order number plus photos of the package and the contents. We'll arrange a free re-ship or full refund — whichever you prefer. This is covered automatically; you don't need Order Insurance for it.

Free re-ship is automatic in two cases:

• Items damaged in transit — with photo evidence of the parcel and contents.
• Wrong product sent — we packed something different from what you ordered.

For these we either re-ship the correct items or fully refund the order — your choice, no extra cost. Other situations (lost packages, address problems) are covered by Order Insurance instead.

These cases are not covered by free re-ship:

• Package lost in transit by the carrier.
• Package undeliverable because the address you provided was wrong or incomplete.
• Package returned to sender after a failed delivery attempt.

Coverage depends entirely on whether you added Order Insurance at checkout:

• With Order Insurance: we issue one free re-ship, no questions asked.
• Without insurance: unfortunately we cannot issue a refund or a re-ship. Once the package leaves our warehouse with the address you provided, the carrier is responsible for delivery — this is exactly what Order Insurance is for, and we strongly recommend adding it at checkout.

At checkout you can add Order Insurance for a small fee. It covers one free re-ship if your package is:

• Lost in transit.
• Undeliverable due to an incorrect or incomplete address.
• Returned to us after a failed delivery attempt.

After the first claim, the insurance is used up — it's a one-time benefit per order. You don't need insurance for damaged or wrong items; those are always covered by the standard free re-ship policy.

Open a ticket with category Order issue. Include your order number and, where relevant, photos of the package and contents. Your insurance status is read from the order automatically — no need to mention it. We'll respond within one business day. Once approved, the new package ships in 1-2 business days with a fresh tracking number sent to your email.

Yes — as long as the order has not shipped. Open a ticket with your order number and we'll cancel it and issue a refund within 1-3 business days. Once the package is in the carrier's hands, you'll need to use our standard return process.

Sign in and go to My account → My orders. From there you can see status, tracking, invoices and re-order any product.

On the sign in page, click Forgot password? and enter the email registered to your account. We'll send you a secure link to set a new password.

From My account → Addresses you can add, edit or remove addresses and pick a default one. Changes only affect future orders — for an existing order, contact support.

If your order hasn't shipped yet, open a ticket with the corrected name, tax ID and billing address. Once the invoice is issued and the package has shipped, we can only re-issue invoices in limited cases.